Complaints Process

As a patient, you have the right to expect a high standard of plastic surgery care. Unfortunately, from time to time, concerns or complaints may arise. In the first instance, it is always best to discuss the problem with your Specialist Plastic Surgeon. Together, you may be able to find a solution to your concern or problem. However, if this is not possible and you would like to make a formal complaint, there are various commissions throughout Australia that can offer you further assistance.

Australian Health Practitioner Regulation Agency

Members of the public can make a notification to the Australian Health Practitioner Regulation Agency (AHPRA) about the conduct, health and performance of a practitioner or student. Activities considered as breaches of professional conduct are categorised as professional misconduct, unprofessional conduct, and notifiable conduct. Practitioners are health impaired if they have a physical or mental impairment, disability, condition or disorder that detrimentally affects, or is likely to detrimentally affect their capacity to practise their profession. The professional performance of a registered practitioner is defined to be unsatisfactory if it is below the standard reasonably expected of a practitioner of an equivalent level of training or experience.

Visit the AHPRA website for more information.

Health Care Commissions and Medical Boards

Each Australian state and territory has its own commission that deals with complaints about medical practitioners.

State/Territory Commission Website
NSW Health Care Complaints Commission Telephone: (02) 9219 7444

Toll Free in NSW: 1800 043 159

NSW Medical Council of New South Wales Email: mcnsw@mcnsw.org.au

Website: http://www.mcnsw.org.au/

Telephone: (02) 9879 2200

VIC Health Services Commissioner Email: hsc@dhs.vic.gov.au

Website: http://www.health.vic.gov.au/hsc/

Telephone: (03) 8601 5200

Toll Free: 1800 136 066

VIC Medical Practitioners Board of Victoria Email: info@medicalboardvic.org.au

Website: http://www.ahpra.gov.au/

Telephone: 1300 419 495

ACT ACT Community Health and Health Services Complaints Commissioner Email: human.rights@act.gov.au

Website: www.hrc.act.gov.au

Telephone: (02) 6205 2222

ACT Medical Board of the Australian Capital Territory Email: medicalboard@medicalboard.act.gov.au

Website: http://www.ahpra.gov.au/

Telephone: 1300 419 495

QLD Office of the Health Ombudsman

New complaints process from 1 July 2014

Email: complaints@oho.qld.gov.au

Web: http://www.oho.qld.gov.au/

Telephone: 133 OHO (133 646)

Governed by the
Health Ombudsman (Queensland) Act 2013

QLD Medical Board of Queensland Email: registrations@medicalboard.qld.gov.au

Website: http://www.ahpra.gov.au/

Telephone: 1300 419 495

SA Health and Community Services Complaints Commissioner Website: http://www.hcscc.sa.gov.au/

Telephone: (08) 8226 8666

Free call: 1800 232 007 (SA only)

SA Medical Board of South Australia Email: admin@medicalboardsa.asn.au

Website: http://www.ahpra.gov.au/

Telephone: 1300 419 495

TAS Health Complaints Commissioner Email: health.complaints@justice.tas.gov.au

Website: http://www.healthcomplaints.tas.gov.au/

Telephone: 1300 766 725

Free call: 1800 001 170 (Tasmania only)

TAS Medical Council of Tasmania Email: mct@medicalcounciltas.com.au

Website: http://www.ahpra.gov.au/

Telephone: 1300 419 495

WA Health and Disability Services Complaints Office Email: mail@hadsco.wa.gov.au

Website: https://www.hadsco.wa.gov.au/

Telephone: (08) 6551 7600

Free Call: 1800 813 583

WA Medical Board of Western Australia Email: info@wa.medicalboard.com.au

Website: http://www.ahpra.gov.au/

Telephone: 1300 419 495

NT Health and Community Services Complaints Commission Email: hcscc@nt.gov.au

Website: http://www.hcscc.nt.gov.au/

Telephone: (08) 8999 1969

Free call: 1800 004 474

NT Medical Board of Northern Territory Website: http://www.ahpra.gov.au/

Telephone: 1300 419 495