Complaints Process

As a patient, you have the right to expect a high standard of plastic surgery care. Unfortunately, from time to time, concerns or complaints may arise. In the first instance, it is always best to discuss the problem with your Specialist Plastic Surgeon. Together, you may be able to find a solution to your concern or problem. However, if this is not possible and you would like to make a formal complaint, there are various commissions throughout Australia that can offer you further assistance.

Members of the public can make a notification to the Australian Health Practitioner Regulation Agency (AHPRA) about the conduct, health and performance of a practitioner or student. Activities considered as breaches of professional conduct are categorised as professional misconduct, unprofessional conduct, and notifiable conduct. Practitioners are health impaired if they have a physical or mental impairment, disability, condition or disorder that detrimentally affects, or is likely to detrimentally affect their capacity to practise their profession. The professional performance of a registered practitioner is defined to be unsatisfactory if it is below the standard reasonably expected of a practitioner of an equivalent level of training or experience.

Visit the AHPRA website for more information.

Each Australian state and territory has its own commission that deals with complaints about medical practitioners.

NSW

Health Care Complaints Commission

  • Telephone: (02) 9219 7444
  • Toll Free in NSW: 1800 043 159

 

Medical Council of New South Wales

 


VIC

Health Services Commissioner

 

Medical Practitioners Board of Victoria

 


ACT

ACT Community Health and Health Services Complaints Commissioner

 

Medical Board of the Australian Capital Territory

 


QLD

Office of the Health Ombudsman

New complaints process from 1 July 2014

Governed by the Health Ombudsman (Queensland) Act 2013

 

Medical Board of Queensland

 


SA

Health and Community Services Complaints Commissioner

 

Medical Board of South Australia

 


TAS

Health Complaints Commissioner

 

Medical Council of Tasmania

 


WA

Health and Disability Services Complaints Office

 

Medical Board of Western Australia

 


NT

Health and Community Services Complaints Commission

 

Medical Board of Northern Territory

 

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Further Information