Members of the public can make a notification to the Australian Health Practitioner Regulation Agency (AHPRA) about the conduct, health and performance of a practitioner or student. Activities considered as breaches of professional conduct are categorised as professional misconduct, unprofessional conduct, and notifiable conduct. Practitioners are health impaired if they have a physical or mental impairment, disability, condition or disorder that detrimentally affects, or is likely to detrimentally affect their capacity to practise their profession. The professional performance of a registered practitioner is defined to be unsatisfactory if it is below the standard reasonably expected of a practitioner of an equivalent level of training or experience.

Visit the AHPRA website for more information.

Each Australian state and territory has its own commission that deals with complaints about medical practitioners.

NSW

Health Care Complaints Commission

• Telephone: (02) 9219 7444
• Toll Free in NSW: 1800 043 159

Medical Council of New South Wales

• Email: mcnsw@mcnsw.org.au
• Website: http://www.mcnsw.org.au/
• Telephone: (02) 9879 2200

VIC

Health Complaints Commissioner

• Email: hsc@dhs.vic.gov.au
• Website: https://hcc.vic.gov.au/make-complaint
• Phone Toll Free: 1300 582 113

Medical Practitioners Board of Victoria

• Email: info@medicalboardvic.org.au
• Website: http://www.ahpra.gov.au/
• Telephone: 1300 419 495

ACT

ACT Community Health and Health Services Complaints Commissioner

• Email: human.rights@act.gov.au
• Website: www.hrc.act.gov.au
• Telephone: (02) 6205 2222

Medical Board of the Australian Capital Territory

• Email: medicalboard@medicalboard.act.gov.au
• Website: http://www.ahpra.gov.au/
• Telephone: 1300 419 495

QLD

Office of the Health Ombudsman

New complaints process from 1 July 2014

• Email: complaints@oho.qld.gov.au
• Web: http://www.oho.qld.gov.au/
• Telephone: 133 OHO (133 646)

Governed by the Health Ombudsman (Queensland) Act 2013

Medical Board of Queensland

• Email: registrations@medicalboard.qld.gov.au
• Website: http://www.ahpra.gov.au/
• Telephone: 1300 419 495

SA

Health and Community Services Complaints Commissioner

• Website: http://www.hcscc.sa.gov.au/
• Telephone: (08) 8226 8666
• Free call: 1800 232 007 (SA only)

Medical Board of South Australia

• Email: admin@medicalboardsa.asn.au
• Website: http://www.ahpra.gov.au/
• Telephone: 1300 419 495

TAS

Health Complaints Commissioner

• Email: health.complaints@justice.tas.gov.au
• Website: http://www.healthcomplaints.tas.gov.au/
• Telephone: 1300 766 725
• Free call: 1800 001 170 (Tasmania only)

Medical Council of Tasmania

• Email: mct@medicalcounciltas.com.au
• Website: http://www.ahpra.gov.au/
• Telephone: 1300 419 495

WA

Health and Disability Services Complaints Office

• Email: mail@hadsco.wa.gov.au
• Website: https://www.hadsco.wa.gov.au/
• Telephone: (08) 6551 7600
• Free Call: 1800 813 583

Medical Board of Western Australia

• Email: info@wa.medicalboard.com.au
• Website: http://www.ahpra.gov.au/
• Telephone: 1300 419 495

NT

Health and Community Services Complaints Commission

• Email: hcscc@nt.gov.au
• Website: http://www.hcscc.nt.gov.au/
• Telephone: (08) 8999 1969
• Free call: 1800 004 474

Medical Board of Northern Territory

• Website: http://www.ahpra.gov.au/
• Telephone: 1300 419 495