Complaints Process

As a patient, you have the right to expect a high standard of plastic surgery care.

Unfortunately, from time to time, concerns or complaints may arise. When they do, in the first instance it is always best to discuss the problem with your Specialist Plastic Surgeon. Together, you may be able to find a solution to your concern or problem. However, if this is not possible and you would like to make a formal complaint, there are various commissions throughout Australia that can offer further assistance.

Members of the public can make a notification to the Australian Health Practitioner Regulation Agency (AHPRA) about the conduct, health and performance of a practitioner or student. Activities considered as breaches of professional conduct are categorised as professional misconduct, unprofessional conduct, and notifiable conduct. Practitioners are health impaired if they have a physical or mental impairment, disability, condition or disorder that detrimentally affects, or is likely to detrimentally affect their capacity to practise their profession. The professional performance of a registered practitioner is defined to be unsatisfactory if it is below the standard reasonably expected of a practitioner of an equivalent level of training or experience.

Visit the AHPRA website for more information.

Each Australian state and territory has its own commission that deals with complaints about medical practitioners.


Health Care Complaints Commission

  • Telephone: (02) 9219 7444
  • Toll Free in NSW: 1800 043 159


Medical Council of New South Wales



Health Complaints Commissioner


Medical Practitioners Board of Victoria



ACT Community Health and Health Services Complaints Commissioner


Medical Board of the Australian Capital Territory



Office of the Health Ombudsman

New complaints process from 1 July 2014

Governed by the Health Ombudsman (Queensland) Act 2013


Medical Board of Queensland



Health and Community Services Complaints Commissioner


Medical Board of South Australia



Health Complaints Commissioner


Medical Council of Tasmania



Health and Disability Services Complaints Office


Medical Board of Western Australia



Health and Community Services Complaints Commission


Medical Board of Northern Territory


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Further Information