Information For Patients
Complaints Process
- Complaints Process
- Fees
- Is Your Surgeon an ASPS Member?
- Medicare funding confirmed for Abdominoplasty with muscle repair after pregnancy.
- Medicare funding confirmed for Abdominoplasty with muscle repair after pregnancy.
- Plastic Surgery Glossary
- Questions for Your Surgeon
- What Does FRACS Mean?
- What Does Specialist Plastic Surgeon Mean?
- What Training Does an ASPS Member Have?
- Will Medicare Cover my Procedure?
Complaints Process
As a patient, you have the right to expect a high standard of plastic surgery care.
Unfortunately, from time to time, concerns or complaints may arise. When they do, in the first instance it is always best to discuss the problem with your Specialist Plastic Surgeon. Together, you may be able to find a solution to your concern or problem. However, if this is not possible and you would like to make a formal complaint, there are various commissions throughout Australia that can offer further assistance.
Members of the public can make a notification to the Australian Health Practitioner Regulation Agency (AHPRA) about the conduct, health and performance of a practitioner or student. Activities considered as breaches of professional conduct are categorised as professional misconduct, unprofessional conduct, and notifiable conduct. Practitioners are health impaired if they have a physical or mental impairment, disability, condition or disorder that detrimentally affects, or is likely to detrimentally affect their capacity to practise their profession. The professional performance of a registered practitioner is defined to be unsatisfactory if it is below the standard reasonably expected of a practitioner of an equivalent level of training or experience.
Visit the AHPRA website for more information.
Each Australian state and territory has its own commission that deals with complaints about medical practitioners.
NSW
Health Care Complaints Commission
- Telephone: (02) 9219 7444
- Toll Free in NSW: 1800 043 159
Medical Council of New South Wales
- Email: mcnsw@mcnsw.org.au
- Website: http://www.mcnsw.org.au/
- Telephone: (02) 9879 2200
VIC
Health Complaints Commissioner
- Email: hsc@dhs.vic.gov.au
- Website: https://hcc.vic.gov.au/make-complaint
- Phone Toll Free: 1300 582 113
Medical Practitioners Board of Victoria
- Email: info@medicalboardvic.org.au
- Website: http://www.ahpra.gov.au/
- Telephone: 1300 419 495
ACT
ACT Community Health and Health Services Complaints Commissioner
- Email: human.rights@act.gov.au
- Website: www.hrc.act.gov.au
- Telephone: (02) 6205 2222
Medical Board of the Australian Capital Territory
- Email: medicalboard@medicalboard.act.gov.au
- Website: http://www.ahpra.gov.au/
- Telephone: 1300 419 495
QLD
Office of the Health Ombudsman
New complaints process from 1 July 2014
- Email: complaints@oho.qld.gov.au
- Web: http://www.oho.qld.gov.au/
- Telephone: 133 OHO (133 646)
Governed by the Health Ombudsman (Queensland) Act 2013
Medical Board of Queensland
- Email: registrations@medicalboard.qld.gov.au
- Website: http://www.ahpra.gov.au/
- Telephone: 1300 419 495
SA
Health and Community Services Complaints Commissioner
- Website: http://www.hcscc.sa.gov.au/
- Telephone: (08) 8226 8666
- Free call: 1800 232 007 (SA only)
Medical Board of South Australia
- Email: admin@medicalboardsa.asn.au
- Website: http://www.ahpra.gov.au/
- Telephone: 1300 419 495
TAS
Health Complaints Commissioner
- Email: health.complaints@justice.tas.gov.au
- Website: http://www.healthcomplaints.tas.gov.au/
- Telephone: 1300 766 725
- Free call: 1800 001 170 (Tasmania only)
Medical Council of Tasmania
- Email: mct@medicalcounciltas.com.au
- Website: http://www.ahpra.gov.au/
- Telephone: 1300 419 495
WA
Health and Disability Services Complaints Office
- Email: mail@hadsco.wa.gov.au
- Website: https://www.hadsco.wa.gov.au/
- Telephone: (08) 6551 7600
- Free Call: 1800 813 583
Medical Board of Western Australia
- Email: info@wa.medicalboard.com.au
- Website: http://www.ahpra.gov.au/
- Telephone: 1300 419 495
NT
Health and Community Services Complaints Commission
- Email: hcscc@nt.gov.au
- Website: http://www.hcscc.nt.gov.au/
- Telephone: (08) 8999 1969
- Free call: 1800 004 474
Medical Board of Northern Territory
- Website: http://www.ahpra.gov.au/
- Telephone: 1300 419 495
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